Introduction to Supported Conversation

CSS Network Meeting April 4th, 2017
June 1, 2017
Community Support Services Network News Update
July 7, 2017
Community Support Services Network News Update

Aphasia Institute Presents

Assisting Personal Support Workers to Communicate with Clients 

[Introduction to Supported Conversation] 

Do your PSWs work with clients who have challenges communicating either because they have had a stroke and are left with aphasia, early dementia, hearing loss, or for whom English is a second language?

We have a solution for you. 


Communicating with clients who ‘know more than they can say’ can be a challenge for Personal Support Workers (PSWs) trying to provide a high level of care. The Aphasia Institute has developed a communication method that can assist PSWs to communicate effectively with this group of clients. Supported Conversation for Adults with Aphasia (SCATM), evidence based communication method, has been developed specifically for people who have had a stroke and are living with aphasia. This method has application for other populations such as individuals with early dementia, for whom English is a second language, have hearing loss or motor speech difficulties.


Provide innovative communication solutions to increase the ability of PSWs to communicate with their clients.

Learning Objectives 

  • Understand the impact of language barriers on communication and interaction
  • Learn about SCATM an evidence based, innovative solution for more effective communication with clients who’ know more than they can say’ (recommended in the Canadian Stroke Best Practice Recommendations)
  • Practice effective communication techniques through role playing , and use of customized pictograph resource
  • Opportunities for PSWs to pose client based questions

Date: You determine; Time: 3 hours; Cost: $2,600 per session includes Resource: Talking to Your Personal Support Worker – Pictographic Resources for Personal Support Workers; Capacity: max. 30

“I learned so much and got to practice new techniques, I can’t wait to see my clients tomorrow.” (St. Clair West Services for Seniors, PSW 2014).

Contact: Marisca Baldwin:

Education and Learning Coordinator – 416-226-3636 x23

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